ISO 9001, 14001 & 27001
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More than 40 years of experience

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Frequently asked questions

Find answers quickly. If your question is not listed, contact customer service.

Ordering & delivery

Orders placed on business days before 12:00 are delivered the next business day. Deliveries outside the Netherlands may take longer.

Shipping within the Netherlands is free on orders from € 75.00 excl. VAT.

Yes. Once your order has shipped you receive a Track & Trace code.

Paying

We accept iDEAL, credit card (Visa/Mastercard), PayPal, and business customers can pay on account.

Payment on account is available to approved business customers. Contact customer service for details.

Yes. All payments use secure connections and are processed by certified payment providers.

Warranty & service

All products carry the statutory 2-year warranty. Specific products may have a different term.

Contact our technical team. They will help, or arrange a repair or replacement if needed.

Yes. We offer professional installation for our card printers and software. The fee is € 150.00 excl. VAT.

Returns

You can return a purchase within 14 days of receipt. Register the return with customer service first.

For defective or incorrect products we pay the return costs. For other returns, shipping is at your expense.

After we receive and check your return, the amount is refunded within 14 days.

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