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Returns

Not satisfied with your purchase? Below you will find return and warranty information.

14-day cooling-off period

You have 14 days after receiving your order to return it.

2-year warranty

All products carry the statutory 2-year warranty.

Free returns

Returns are free for defective or incorrectly delivered products.

How do returns work?
1

Register your return

Contact customer service to register your return. Include your order number and the reason.

2

Receive return instructions

You will receive return instructions by email, including a return label when applicable.

3

Pack the product

Pack the product carefully in the original packaging with all accessories.

4

Send the parcel

Send the parcel via PostNL or drop it off at our office in Nieuwegein.

Return conditions

  • The product is unused and in its original condition
  • All accessories and documentation are included
  • The product is in its original packaging
  • The return shipment has sufficient postage

Exceptions

  • Specially ordered or custom-made products
  • Opened supplies
  • Software with a broken seal
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